How does Amazon’s Choice badge work?
The Amazon's Choice badge can give businesses a decisive advantage on the online marketplace. Still, a big question mark looms over the selection criteria for awarding the label. For a short time, however, Amazon listed concrete requirements for receiving the coveted badge on the US marketplace. In this article, you will find answers to the following questions:
- What is the Amazon's Choice badge?
- How does Amazon's Choice differ from the Bestseller badge?
- Which criteria decide who obtains the Amazon's Choice badge?
- What can sellers do to receive Amazon's Choice themselves?
What is the Amazon's Choice badge?Amazon has always used its algorithm to determine which products customers see during their search. Among other things, the online giant awards exclusive labels that are displayed over selected products. In addition to the well-known Bestseller badge, Amazon introduced the Amazon's Choice badge in 2015 (Germany: 2017) to simplify shopping via the language assistant Alexa.Unlike searching via browser or the shopping app, Alexa's product search via voice commands provides customers only with certain product results. To do this, the language assistant first accesses the user's previous orders and suggests the corresponding products. If the customer has never ordered an article from the product category they are looking for, Amazon recommends a product. This is where the Amazon's Choice badge comes into play: The Choice classification allows the algorithm to quickly make a preselection and suggest the most suitable product for the respective search.
Note: Amazon's Choice badge plays an important role in making Alexa voice search products visible to potential customers.In the meantime, however, the significance of the label is no longer limited to voice commerce. The Amazon's Choice badge is also displayed on the search results pages in the browser and app. As a direct recommendation to buy from Amazon, it can have a positive effect on sales. It draws the potential buyer's attention to the product and creates additional trust. It is therefore worthwhile for retailers to know how to obtain the exclusive label.
HOW DOES THE AMAZON'S CHOICE BADGE DIFFER FROM THE BESTSELLER BADGE?The big brother of the Amazon's Choice badge is the Bestseller badge. It is awarded to the product with the comparatively highest sales in a subcategory on the marketplace. This means that in the past, one could get the badge with a little bit of skill. Listed in the right niche category, some products could quickly become Bestsellers and increase their sales thanks to the label.In contrast to the Bestseller badge, the Amazon's Choice badge does not refer to a product category, but always to specific keywords. From this, we can derive a first criterion for receiving the Amazon's Choice label:
The product and keyword must be strongly associated with each other. This is the only way to maximize the number of customers who find the product in their search for a specific keyword, ultimately buy it and thus help it gain the badge.
WHICH CRITERIA DECIDE WHO OBTAINS THE AMAZON'S CHOICE BADGE?The exact requirements for Amazon's Choice have long been a mystery to sellers on Amazon. The German marketplace merely said that Amazon recommended "top-rated, immediately available products at a reasonable price". In the past there have been accusations that the badge is for sale. In return for price reductions or higher investments in advertising, individual sellers were to receive the label preferentially. However, the retail giant explained that sellers could not register to receive the badge or buy it. The only thing that was clear so far was that sales figures alone are not enough to become Amazon's Choice. Otherwise the Amazon's Choice badge would hardly differ from the Bestseller badge.. On the US website, Amazon tested lifting the veil on the criteria. The shopping giant named specific conditions on the respective product detail pages in the form of key points which should be decisive for the allocation of the badge. After a test phase of this view, Amazon returned to the old detail page. Accordingly, the secret recipe seems to be a combination of bestseller ranking, low return rate, good reviews and fast delivery. Additionally, the conversion rate of the customers who have searched for the product plays a decisive role. The exact weighting of the criteria remains unclear. However, the following influencing factors can be derived:
- a high click and conversion rate for search queries
- immediate availability with Amazon Prime
- a high star ranking (at least 4 stars)
- a low return rate (measured by product type)
- a bestseller status of the seller in the respective product category